Responsibilities commonly include:
- Diagnosing and settling specialized issues with equipment or programming frameworks
- Talking with clients via telephone, face to face or by means of online visit to comprehend and investigate specialized issues
- Deciding the requirement for and along these lines giving framework reconfiguration
- Surveying client needs and suggesting specialized arrangements, for example, patches, updates or improvements
- Reporting specialized help methodology and keeping up client records
- Reacting immediately to questions and giving data on the legitimate establishment, upkeep and utilization of specialized frameworks
- Finishing careful establishments on the customer climate by taking reinforcements of information, redesigning frameworks depending on the situation and putting in new programming or equipment arrangements
also read : desktop support specialist
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