support com remote services technician

Requires skills in the following areas:

• Solid Customer Service aptitudes 
• Solid cooperative person aptitudes 
• Great oral and composed relational abilities 
• Equipment establishment, investigating and fix 
• Programming establishment and investigating 
• Passage level investigating aptitudes in MS Windows 
• Passage level investigating aptitudes in Mac OS X, iOS, Android 
• Passage level investigating aptitudes in MS Applications (Excel, Word, PowerPoint and Outlook) 
• Passage level system investigating liked 
• Passage level expository aptitudes to break down an issue, test arrangements, and actualize working arrangements 
• Recognition with call following programming. 
• Experience cooperating with clients in the accompanying limits (telephone, talk, individual, email) 
• Capacity to deal with numerous applications running simultaneously 
• Available to come in to work necessities: A tranquil workspace, Ergonomic seat and work area, High-speed network access: 5 megabit download and 1 megabit transfer from a solid supplier. 
• Occupation Duties and Responsibilities: 
• Resolve client issues in a positive, proficient, productive way and in consistence with the HCHS Customer Service Level Agreement (SLA). 
• Offer Support Desk Support for First Call Resolution (FCR) to clients via telephone and through distant help. 
• Perform Service Desk obligations varying, obviously characterize client issues got by means of telephone/email/voice message, resetting/opening records, setting up printer profiles, setting up email profiles, emergency clinic applications establishment, investigating TCP/IP issues, investigating Office applications, investigating medical clinic programming, imaging and reimaging PCs/workstations for sending. 
• Give Deployment Support to clients all through the venture. Performing arrangement obligations varying, including imaging and reimaging of PCs and workstations, establishment of clinic applications. 
• Give data, specialized help and instruction to clients as justified. 

also read : support com remote services technician

Keep up, investigate, investigate, and fix PC frameworks programming.